PK Automotive Solutions are looking for a Workshop Controller / Service Advisor to assist with managing their busy workload at their Bosch Car Service Centre based in North Lincoln.
PK Automotive Solutions are a well-respected independent car repair and diagnostic garage, who take the greatest pride in offering the highest levels of service to their customers. This job is being advertised as a full time vacancy, with hours of 08.30 am to 17.30pm.
The ideal candidate would ideally have experience in the motor trade and a technical knowledge would be advantageous. The role would suit somebody who is focussed with good organisational skills, with the ability to work under pressure.
JOB DESCRIPTION – WORKSHOP CONTROLLER
OVERALL OBJECTIVE OF ROLE
- Assisting with the management of the Service Workshop
- Ensure the highest levels of customer service are being delivered and that customers are satisfied upon collecting their vehicle.
- Advise customers of any services/products that may be required.
- Improve the future labour levels by consulting and co-operating with other members of staff.
- Ensure all work is completed safely and complies with company, manufacturer and industry guidelines.
- Help the Company to achieve industry-leading standards of process efficiency and cost control.
KEY TASKS AND RESPONSIBILITIES
- Management of workshop area and workshop control office.
- Ensure efficient workshop use of materials, equipment and labour so service and repairs are carried out to the highest quality.
- Liase with the Service Reception, to determine the job priorities and required tasks throughout for the coming working day and to then allocate work to the appropriate Technicians, advising them of the times allocated for the work in hand.
- Ordering of parts from a network of key suppliers to ensure that parts are delivered on time and for the right price. Follow up of any parts that may not arrive on time
- Monitor progress of jobs in the workshop and advise of any delays or issues.
- Help to achieve industry-leading standards to process efficiency and cost control.
- Check Service records and complete Job Cards when each job is finished, also process invoicing transactions and payments.
- Ensure clock and time performance records are accurately kept and all of the requirements of the manufacturer are strictly adhered to.
- Achieve the highest level of customer satisfaction and retain existing custom through the workshop.
- Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve others where necessary.
- To ensure all quality system procedures are complied with at all times.
- To use the computer system as laid down by the company.
- To be responsible for one’s own safety and that of all subordinates and visitors to the Workshop area
- To carry out any additional tasks and responsibilities as requested.
KEY COMPETENCIES
Customer Service Focus
- Approach every situation with a desire to understand and deliver
- Listen effectively and communicate clearly
- Use every contact with the customer to build a relationship
- Take responsibility for ensuring nothing is left to chance
- A good technical knowledge would be advantageous
Operational Focus
- Ensure maintenance of health & safety in the workshop
- Load workshop
- Ensure technical standards are met in the workshop
- Keep accurate and complete records
- Manage workshop productivity
- Contribute to effective working
- Deal with customers, suppliers and representatives
- Use technology effectively
- Contribute to improved service processes
Please email paul@pkautomotive.co.uk if you are interested in applying for this vacancy.
